Customer Success Manager, Customer Data Platform – EMEA

About the Company

We are a hyper-growth ecommerce technology leader, recognized globally for unlocking real-time relevance at the moments that matter most. Our AI-powered platform and ecommerce network powers billions of transactions, connecting hundreds of millions of customers for the world's leading brands.

Our customer data platform (CDP) is widely recognized as one of the leading solutions in the market, serving hundreds of global brands and helping them turn data into insights and insights into action. Built on end-to-end streaming architecture, we empower businesses to deliver personalized, engaging experiences to their customers across all screens and devices.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. We practice transparency in career paths and compensation — with a well-defined career ladder, clear progression based on competency and ability, and a culture that constantly strives to raise the bar.

About the Role

We are looking for an experienced Customer Success Manager to work with our top-tier customer base, which includes some of the world's best consumer-facing brands at a global level. Our Customer Success team is tasked with strengthening and expanding relationships at all levels of the client organization. The right candidate has proven experience supporting high-revenue, large-scale customers on a global level.

A strong CSM possesses a clear understanding of their partners' organization and overall business strategy, maintains frequent dialogue with key stakeholders, and drives expansion of data-driven use cases while upselling platform products and features. This is a highly collaborative role working closely with Solutions, Sales, and Product teams to provide client feedback and influence the product roadmap. Success is defined by client retention, expansion, and satisfaction.

Responsibilities

• Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
• Partner with customers to understand their business goals and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
• Provide expert guidance on the platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
• Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans aligned with customer goals and business objectives.
• Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.

About You

• 3+ years of experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS; preferred experience with data, martech, CDPs, or developer-adjacent platforms.
• Proven experience supporting high-revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
• Strong ability to understand a customer's business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
• Excellent cross-functional collaboration skills — able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
• AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.

Benefits

We leverage best-in-class technology and market-leading innovation in AI and ML, underpinned by a fantastic, inclusive culture where people can be their authentic selves. Benefits include:

• Equity in the company for every employee
• Extra leave (bonus annual leave, sabbatical leave, etc.)
• Collaborative, high-calibre team environment
• Global offices across multiple cities worldwide

We believe we're better together and maintain a collaborative, in-office culture (minimum 4 days per week). We are committed to building a diverse and inclusive workplace — equal employment opportunities are available to all applicants regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.