Head of Solutions Engineering, Fintech SaaS (Series A, VC backed)

Role overview

Lead Solutions Engineering at a fast growing fintech platform, owning pre sales solutioning, scoping, and the most technical parts of implementation from first discovery call through go live.

Act as the most senior Solutions Engineer in the business, personally leading the most complex and strategic deals. This responsibility currently sits with a member of the founding team.

Partner with the Heads of Sales and CS to define the end to end process from deal pursuit through implementation, and work closely with Product and Engineering to turn field learnings into product direction.

Accountable for three outcomes: faster technical discovery, implementations delivered on time and to scope, and integration issues surfaced in pre sales rather than mid implementation.

What you'll own

Team and pipeline coverage. Build a Solutions team capable of handling 5 to 8 concurrent enterprise deals with rigorous technical coverage on every opportunity.

Internal operating system. Systematize solutioning into a repeatable playbook, with cadences like deal reviews and quality checks that keep standards high.

Cross functional model. Define the handoffs and rhythms between Solutions, Sales, CS, and Engineering that eliminate implementation surprises.

Enablement. Build the playbooks, discovery frameworks, integration guides, and AE facing materials that make Solutions knowledge scalable.

Experience

10+ years in B2B SaaS, including a company that scaled rapidly with a significant enterprise segment.

3+ years as an individual contributor Solutions Engineer and 5+ years managing SE teams.

Early stage startup experience, ideally Series B or earlier.

Track record as the senior Solutions lead on complex, multi stakeholder enterprise deals, and experience building or scaling a Solutions function from the ground up.

Profile

Player builder: equally comfortable running a live session with a prospect's CTO and designing the team's operating model.

Solution designer, not a demo artist: you configure a flexible platform around customer outcomes, not features.

Systems builder with a strong client facing presence, credible at CTO and C suite level, and invested in coaching and developing SEs to a high standard.

Bonus

Comfort with AI tools to accelerate solutioning and documentation, experience with highly configurable platforms such as CRM or workflow tools, familiarity with how financial services firms use core systems of record, and willingness to run multi day onsite sessions with enterprise prospects.