Enterprise Customer Success Manager

Posted 20 January 2026
LocationNew York
Job type Permanent
Discipline Sales and Marketing
Reference34716

Job description

Location: New York

​

Company and Role Overview

We’re partnered with a high-growth AI and analytics SaaS company seeking a strategic, technically astute Enterprise Customer Success Manager to own and expand relationships with large enterprise customers. This is a true strategic partner role, not support focused, requiring executive presence, technical depth, and strong commercial ownership.

​

Key Responsibilities

Executive Engagement

  • Own and expand relationships with VP- and C-level stakeholders across Strategy, Innovation, Market Intelligence, and Digital Transformation teams.

  • Act as a trusted advisor, aligning platform capabilities to high-impact business initiatives and measurable outcomes.

Strategic Account Leadership

  • Lead enterprise accounts from onboarding through renewal and expansion.

  • Build and execute success plans, roadmaps, and outcome-driven engagement models tied to adoption, ROI, and Net Revenue Retention (NRR).

  • Identify whitespace and expansion opportunities while influencing renewal strategy.

Technical Partnership

  • Develop deep product knowledge and serve as the technical translator between customer stakeholders and internal product, engineering, and delivery teams.

  • Support platform integrations, data workflows, dashboards, APIs, and advanced SaaS use cases.

Cross-functional Collaboration

  • Partner closely with Sales, Product, Engineering, and Delivery teams to co-own customer strategy.

  • Surface product gaps, deliver structured customer feedback, and contribute to product evolution.

Insight-Led Growth

  • Guide customers through use case discovery and new workflow adoption using advanced analytics and AI-driven insights.

  • Help customers unlock additional value from the platform through strategic application of data and technology.

Customer Advocacy

  • Develop referenceable customers, success stories, and co-marketing opportunities in partnership with sales and marketing teams.

​

Experience and Attributes

  • 5–10+ years of experience in Customer Success, Technical Account Management, or Strategic Consulting within B2B SaaS, AI, analytics, or data platforms.

  • Proven ownership of $1M+ enterprise ARR accounts with senior stakeholder visibility.

  • Strong technical acumen, comfortable discussing data architectures, integrations, APIs, dashboards, and complex SaaS workflows.

  • Executive presence with the ability to lead boardroom-level conversations and influence decision-makers.

  • Demonstrated success driving NRR, renewals, and expansion through value-based adoption strategies.

  • Excellent cross-functional coordination and project management skills in fast-moving environments.

​

Nice to Have

Background in growth strategy, market intelligence, consulting, or digital transformation.

  • Experience supporting enterprise customers in Consumer Brands, CPG, Retail, Industrials, or Insurance.

  • Technical education or certifications in computer science, data, analytics, or AI.

​

Our Commitment to Inclusive Hiring

Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs.