Location - London (Remote)

Overview of Company
​​​​​​Our client is building the next generation of enterprise customer support automation: an AI agent workforce that can handle complex customer conversations end-to-end across channels (chat, email, and voice), with orchestration, guardrails, and enterprise-grade reliability.

The Role
We're hiring for a VP Sales to build the entire sales engine from zero to one. This is a hands-on, player–coach role for someone who can personally drive enterprise deals while also installing the operating system: pipeline process, ICP focus, repeatable sales motion, forecasting, pricing/packaging inputs, and the early sales team build. You’ll report directly to the CEO, acting as the commercial right-hand and owning execution across the go-to-market motion.

Key Responsibilities
Win revenue personally (hands-on)

• Own and close strategic enterprise new-logo opportunities end-to-end (discovery → proposal → negotiation → close).

• Run senior stakeholder conversations (CX/Support, Ops, IT, Security, Procurement, C-level).

• Build compelling value narratives and ROI cases tied to cost-to-serve, CSAT, deflection, and resolution time.

Build the “zero → one” sales machine

• Define and iterate ICP, segmentation, personas, and qualification methodology.

• Implement a repeatable motion: outbound strategy, discovery framework, MEDDICC/MEDDIC-style qualification, and deal reviews.

• Establish a clean pipeline + forecasting cadence (weekly, monthly, quarterly) with predictable reporting.

• Partner closely with Product/Engineering to turn early customer learnings into a tighter product story and roadmap inputs.

Build and lead the sales team

• Hire, onboard, and coach early sellers (and eventually SEs/Legal/RevOps etc as scale demands).

• Manage and nurture prospecting and RevOps lead Matas (early team member).

• Create training, enablement, tactics and playbooks (vertical messaging, objections, security narratives, competitive positioning).

• Drive performance culture: standards, accountability, pace, and execution quality.

Drive GTM execution cross-functionally

• Coordinate across marketing, partnerships, customer success, and product to create a unified revenue motion.

• Help shape pricing/packaging strategy and commercial guardrails (discounting, approvals, deal desk basics).

Experience and Attributes

• ​​​​​​Proven experience selling enterprise B2B SaaS, ideally into CX / Support / IT / Commercial environments.

• Track record of closing complex, multi-stakeholder deals (6–7 figure ACV/TCV experience a plus).

• Comfortable in early-stage environments: ambiguity, pace, and building while selling.

• Demonstrable success building repeatable pipeline (not just inbound-led).

• Strong operator mindset: process, forecasting discipline, CRM hygiene, and actionable metrics.

• Leadership capability: player–coach style, high standards, and the ability to recruit and develop talent.

​​​​​​Our Commitment to Inclusive Hiring
​​​​​​​Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fi t for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs.